Communication & Engagement

• Chat
  • Chat Channel Controls (Admin): Administrators now have enhanced chat controls, including the ability to restrict channel creation to Chat Admins and limit who can add new users to groups.
  • Polls in Chat: Users can now create and share quick polls directly within chat channels, making it easier to gather fast feedback and drive engagement in conversations.
• Journeys
  • Step limit removed: The cap on journey steps has been removed, allowing organisations to build longer, more complex journeys without scalability limitations.
  • Add custom description to the journey steps: Journey creators can now add a custom description to each step, making journeys more relatable and easier for participants to understand.
  • Edit active journey audience: Administrators can now edit the audience of an active journey, enabling greater operational agility by assigning a new audience segment without stopping the journey.
  • Update auto-completed steps content in active journeys: Content within auto-completed journey steps (including share survey, share badge, and enrol/unenrol actions) can now be updated while a journey is live.

Seer

• Seer Standalone: Workvivo's standalone Employee Insights offering is now available as an enterprise-ready solution combining surveys, insights, and action planning.
  • Participate in survey without account activation/authentication: Employees can now participate in Seer surveys without needing to activate or authenticate an account, making it easier to reach all workers including frontline and unwired users.
  • Language selection: Survey participants can now select their preferred language at the start of a standalone survey, ensuring an accessible and localised experience for all employees.
  • Email notifications: Email survey notifications are now sent to all provisioned users, not just those who have activated their accounts, ensuring no employee misses a survey invitation.
  • Seer logo & label in Zoom Desktop client: The Seer logo and label are now visible within the Zoom Desktop client, providing a seamless and recognisable entry point for standalone survey participants.
  • Spotlight Widgets (for Insights): A suite of Seer-specific Spotlight widgets is now available, including engagement score, response rate, survey status, strengths and focus areas, comment sentiment, and call-to-action widgets for both global and manager views.

Communications & Engagement

• Posting
  • AI Compose for Posting: Employees can now use Workvivo AI to draft posts and updates, helping them communicate more effectively with AI-assisted writing suggestions.
• Journeys
  • Generate full journeys using AI: Workvivo AI can now generate a complete journey from scratch, enabling administrators to rapidly build structured employee communication and onboarding flows.
  • Generate journey messages using AI: Journey creators can now use AI to generate the content of individual journey messages, saving time and improving the quality of employee communications.
• AI Compose Profiles
  • Create distinct AI writing profiles for different leaders, teams, or communication styles so AI drafts content that sounds authentically like the person it's coming from.
• Chat
  • AI Chat Summaries: Workvivo AI can now summarise unread messages across chat channels, helping users quickly catch up on conversations without reading every message.
  • Chat Retain File Names on Download: Files and images downloaded from Workvivo Chat now retain their original file names, ensuring a more consistent and professional file management experience.
  • AI Compose in Chat: Workvivo AI now assists users in drafting chat messages and replies, helping employees communicate more clearly and efficiently within chat channels.
• Livestreams
  • Report a live message: Viewers can now report individual messages during a livestream, extending Workvivo's content moderation capabilities to live events.
  • AI Summary of Livestreams: Workvivo AI automatically generates a summary of each livestream recording, making it easy for employees who missed the event to quickly get up to speed.
  • AI Smart Chapters: Livestream recordings are now automatically organised into smart chapters by Workvivo AI, allowing viewers to navigate directly to the sections most relevant to them.

Search & Knowledge

• Customisable Landing Pages
  • Administrators can now create customisable landing pages tailored to different audiences and use cases, delivering a personalised homepage experience for every employee.
  • Widget Catalogue: Browse a curated library of ready-to-use widgets for your custom landing pages. Choose from widgets across productivity, communications, culture, insights and more.
• Pages
  • Create Pages with AI: Page creators can now use AI to generate a new page from scratch, significantly speeding up the content creation process within Workvivo Pages.
  • Versioning in Pages: Users can now restore previous versions of a page, giving content owners greater confidence and control over their published content.
  • Pages Migration: A migration and conversion tool is now available to help customers transition their existing pages to the new Pages experience smoothly and efficiently.
  • A bundle of Pages improvements, including "Do not translate" support, column width controls, video and embed resizing, and comments and reactions.
• Hide Reported Content: Reported content can now be automatically hidden from view, helping administrators maintain a safe and respectful environment across the platform.
• New Top Navigation Bar: The redesigned and customisable top navigation puts everything within reach from the moment employees land on the platform. No hunting, no hidden menus, no extra clicks to find what matters most.

Platform

• Integrations Marketplace: A new Integrations Marketplace within the Admin Hub consolidates all available integrations into one place, making it easier for administrators to discover, manage, and enable third-party connections.
• Developer Portal: A new Developer Portal is now live, providing developers with comprehensive API and webhook documentation, startup guides, use cases, a changelog, and security and privacy information.
• New Authentication UI: A refreshed authentication interface is now available, bringing the ability to connect multiple SSOs through a self-serve model alongside a modernised user experience.
• Article Archive Date via API: The Articles API has been extended to allow developers to set an archive date when creating or updating an article, enabling more automated and precise content lifecycle management.
• Scope Microsoft Permission Requests Based on Admin-Enabled Integrations: Microsoft OAuth permissions are now dynamically scoped to only the integrations enabled by the organisation's admin, reducing unnecessary permission requests and improving security.

Seer

• Support multiple questions per Driver: Seer now supports multiple questions per Driver, giving organizations greater flexibility and depth in how they design and analyse employee insights surveys.
• Secondary internal benchmark for managers: Managers can now access a secondary internal benchmark within Seer, enabling more meaningful comparisons of team engagement scores against internal standards.
• AI Comment analysis in Manager Insights: AI-powered comment analysis is now surfaced directly within Manager Insights in Seer, helping managers quickly understand key themes from employee feedback.
• AI Summaries work when filters are applied: Seer now generates AI-powered comment summaries dynamically when filters are applied, so users can get targeted insights for specific segments, drivers, or employee groups.
• Likert Scale (5-pt scale): Seer now supports a 5-point Likert scale survey mode, giving organisations the flexibility to choose between NPS and Likert formats for their employee insights surveys.
• Filters persist across tabs when you navigate around: Filters applied in Seer now persist as you navigate between tabs, so your selected segments remain active whether you're viewing Engagement, Drivers, or other sections.

Communication & Engagement

• Chat
  • Set Messages to Unread: Users can now mark previously read chat messages as unread, making it easier to keep track of conversations that need follow-up.
  • Voice Message Enhancements: Voice messages in chat now support playback speed controls and customer-specific UX improvements, delivering a more flexible and accessible messaging experience.
  • Allow the ability to share files to the bot: Users can now send files directly to chatbots within Workvivo Chat, enabling richer interactions such as submitting incident reports or sharing documents with automated workflows.
  • Easily Share Chat Channels: Channel URLs are now visible and copyable from the UI, and clicking a shared channel link will open the channel directly, making it easier to share and navigate to specific chat channels.
• Events
  • Updates to activity feed: Event coordinators can now choose to hide an event from the activity feed, giving greater control over how events are surfaced to employees.
• Comments
  • Notifications Permalink / Copy URL to individual comments: Users can now navigate directly to the exact comment referenced in a notification, and copy a URL to any individual comment for easy sharing.
• Livestreams
  • Download File (Native & RTMPS): Users can now download livestream recordings for both native and RTMPS streaming protocols, making it easier to access and share event content after the fact.

Search & Knowledge

• A bundle of Pages improvements, including:
  • Add URL links to images
  • Improved image sizing on mobile
  • Resizable page widths
  • An open-in-new-tab option

Platform

• Bulk Assign Roles: Administrators can now bulk assign roles to multiple users at once, significantly reducing the time and effort required to manage permissions at scale.
• Badges API Enhancements: The Badges API has been extended to allow retrieval of a list of user IDs assigned to a specific badge, enabling richer integrations and reporting.
• Pages & Docs Webhooks: Webhooks are now available for Pages and Docs, enabling developers to build real-time integrations that respond to content changes across the platform.
• API Enhancement for Events, Updates and Kudos: The Events, Updates, and Kudos APIs now support an "all" query parameter, enabling developers to retrieve all published space and team content in a single API call.

Communication & Engagement

• Livestreams
  • Content Moderation: Livestream hosts and moderators can now edit and delete messages during a live event, ensuring a safe and on-brand experience for all viewers.
  • Edit subtitles on playback: Users can now edit subtitles directly during video playback, making it easier to correct and improve the accuracy of livestream recordings.
  • Increase character limit: The character limit for live chat messages during a livestream has been increased from 300 to 600 characters, giving participants more room to engage and contribute.
  • Enhanced Backup Stream: An enhanced backup stream capability is now available, merging streams into a single video on playback with subtitle support, ensuring a seamless viewing experience.
• Journeys
  • Delete steps in active journeys: Administrators can now delete steps from an active journey (excluding interval steps), providing greater flexibility to refine and optimise journeys already in progress.
  • Add, edit or remove step acknowledgements in active journeys: Journey creators can now add, edit, or remove acknowledgement requirements on steps within an active journey, enabling real-time adjustments to employee communication flows.
  • "Unenroll from Space" step: A new journey step allows administrators to automatically unenrol employees from a Space as part of a journey flow, enabling more precise and automated space membership management.
• Chat
  • Easy Access to Media Files in Channel: Users can now browse and access all files and media shared within a chat channel directly from the channel itself, available on both web and mobile.

Communications & Engagment

• Journeys
  • Translate journey titles, descriptions, and messages
  • Export analytics with timestamps
  • View enhanced performance charts
  • Add events as steps
• Spaces
  • Starred and pinned Spaces are now available to view and edit on the Workvivo Mobile App.

Search & Knowledge

• New Unified Search Experience
  • One Powerful Search Bar: Instantly find pages, documents, people and more - all from one place.
  • Smarter Results: Improved ranking, typo tolerance, and filters to help you get to the right content in seconds.
  • Search Inside Documents: Discover what's inside PDFs, Word and Excel files (and more!) without opening them.

Platform

• Offline Mode for Mobile: Keeps your workforce connected to critical content - no matter where they are or whether they have internet access.
• Improved Notifications: Reduced notifications overhead, improved navigation and moderation workflows.

Communications & Engagement

• Improved Pages
  • Intuitive Page Builder: Build rich, mobile-first pages in minutes with a modern block-based editor.
  • Smarter Navigation: Organize content with drag-and-drop menus and sub-navigation for better discoverability.
  • Legacy HTML Page Support: All existing HTML pages remain fully supported, so you can modernize at your own pace.
• Livestreams, powered by Zoom
  • Go live with confidence: Crystal-clear, low-lag streaming with adaptive quality up to 1080p.
  • Drive real engagement: Interactive chat and unified comments keep conversations flowing before, during, and after every broadcast.
  • Measure your impact: Detailed playback analytics help you understand reach, engagement, and performance.

Platform

• New Mobile App
  • Redesigned for Simplicity: A cleaner interface that makes everyday actions faster and more intuitive.
  • Enhanced Experience: Streamlined navigation and smarter notifications help employees find what they need, without the noise.
  • Workvivo AI: Get instant answers and create content on the go, right from your pocket.

⏰ Journey Reminders

Nudge, re-engage, and boost Journey completion

We’re excited to roll out Journey Reminders, a new way to keep users on track and improve engagement across your Journeys. You can now send manual reminders at the Journey level or for individual steps, and set up automatic reminders to go out several days before a Journey’s end date.

💜 Why it matters: Helps admins drive higher completion rates by gently re-engaging users at the right moment, without needing to chase people manually.

📅 Availability: Available now to all customers.

💬 Chat – Quoted Replies

Keep conversations clear and contextual

Employees can now reply directly to specific messages in Chat, keeping context visible and discussions organised, even in busy group channels. No more scrolling back or guessing which message someone is responding to. Just clearer, more focused conversations that flow naturally.

💜 Why it matters: Reduces confusion, improves clarity, and helps teams collaborate faster without losing context in active chats.

📅 Availability: Available now to all customers.

📢 Chat – @all in Channels

Notify everyone, instantly

With @all in Workvivo Chat, you can now notify every member of a channel at once. Perfect for important announcements, urgent updates, or time-sensitive messages that can’t be missed.

💜 Why it matters: Ensures critical information reaches the right audience immediately, without relying on individuals to notice updates organically.

📅 Availability: Available now to all customers.

🚪 Journeys – Offboarding Trigger

Automate offboarding experiences with precision

You can now create and automatically launch Offboarding Journeys when an employee’s departure date is included in your provisioning file. Admins can choose how many days before an employee’s last working day the Journey should begin, ensuring a smooth, structured exit experience.

💜 Why it matters: Removes manual admin work and ensures every departing employee receives a consistent, timely offboarding experience.

📅 Availability: Optional feature. Contact your Workvivo representative to enable.

🔄 Journeys – Audience Sync

Keep active Journeys aligned with new joiners

For Journeys using a Default Trigger (such as mandatory training), you can now sync the audience of an already active Journey. This pulls newly eligible users into the Journey automatically, without needing to rebuild or republish it.

💜 Why it matters: Ensures no one is missed while saving admins time and effort managing ongoing programs.

📅 Availability: Available now to all customers.

📌 Pinned + Starred Spaces in the Side Menu

Faster access to the spaces that matter most

We’ve introduced new navigation controls in the Spaces section of the side menu: Pinned Spaces (set globally by admins) and Starred Spaces (personal to each user). These updates bring more structure to space navigation and make it easier to get to the spaces employees use most.

💜 Why it matters: Reduces friction and clutter, helping employees find key spaces instantly, while giving admins better control over what’s most visible.

📅 Availability: Available now to all customers.

📝 Granular Auto-Enrolment Rules (AND Logic)

More precise targeting, without the manual work

Auto-enrolment has been upgraded with AND logic, giving admins the ability to combine multiple criteria when enrolling employees into Spaces. You can now target with far more accuracy, for example: Location AND Department, all through self-serve controls.

💜 Why it matters: Enables highly targeted experiences and reduces over-enrolment, ensuring the right people get access to the right spaces.

📅 Availability: Available now to all customers.

🟢 Chat – Presence Indicator

Know when teammates are available

The new Presence Indicator shows whether a colleague is online, offline, or recently active directly within Chat. It’s a small change that makes real-time communication feel far more natural and efficient.

💜 Why it matters: Helps teams collaborate faster by setting expectations around response times and availability.

📅 Availability: Available now to all customers.

📱 Chat – Mobile Search Improvements

The same Chat search experience, everywhere

Search in mobile Chat now matches the web experience, giving employees a consistent and familiar way to find messages, people, and groups across devices.

💜 Why it matters: Makes it easier to find information on the go, especially for frontline and mobile-first employees.

📅 Availability: Available now to all customers.

🚀 Workvivo Journeys (Launch)

Automate employee experiences from onboarding to growth

Workvivo Journeys transforms Workvivo from a communications hub into an orchestration engine, guiding employees through key moments across the employee lifecycle. With triggers, steps, templates, a centralized message hub, and analytics, you can deliver targeted, automated workflows at scale across web and mobile.

💜 Why it matters: Helps organisations deliver consistent, personalised employee experiences, without relying on manual comms and follow-ups.

📅 Availability: Journeys is an add-on. Contact your Workvivo representative to learn more or enable it.

📝 New: Digital Forms

One unified tool for capturing feedback and operational workflows

We’re thrilled to introduce Surveys & Forms — a major evolution of Workvivo’s Surveys product that transforms it from a feedback tool into a powerful workflow engine. This release expands beyond engagement surveys to cover a wide range of operational use cases, from approvals and requests to process automation and everyday data collection. With a single intuitive builder for both Surveys and Forms.

What’s new:

• Unified Surveys & Forms Builder: Create both Surveys and Forms in one simple, flexible interface.
• Workvivo AI: Leverage Workvivo AI for quick, intuitive Form creation.
• New Question Types: Collect more detailed and structured data with new input types including date/time pickers, file uploads, dropdowns, contact fields, number fields, and email fields.
• Flexible Notification Settings: Choose how your forms and surveys reach employees, via targeted notifications, Billboard placement, or both.
• Configurable Intake Settings: Accept single responses for formal processes or multiple submissions for continuous feedback. Configure whether responses are sent progressively or upon final submission.
• Improved Sharing and Distribution: Share and pin forms and surveys with rich previews and additional distribution options beyond notifications or Billboards.
• New Reporting and Analytics: View all Form submissions in a searchable table, analyze responses, compare trends, and process submissions to optimize workflows.

💜 Why it matters: This release expands our Surveys offering, transforming it from a feedback tool into a powerful workflow engine

📅 Availability: Available now to all customers.

🎬 A New Live Experience for Third-Party Livestreams (RTMPS) on Web

A cleaner, more immersive way to go live

We’ve completely reimagined the third-party livestream experience on web to be enterprise-grade, faster, sharper, and more engaging than ever. Creating a sharper, more engaging environment for every broadcast, from town halls and global updates to leadership Q&As. The new interface is built for clarity, focus, and interactivity, making it easier for viewers to connect and leaders to deliver with authentic updates with confidence.

What’s new:

• A new interface built for focus: Refined layout, simplified spacing, and clearer visual indicators for mute, recording, and reactions.
• Smarter chat and reactions: Viewers can minimize chat, hide reactions, and enjoy smoother animations, a wider emoji range, and improved @mention formatting.
• Audience visibility and details: Hosts can now see who’s watching, with scrollable and expandable event descriptions for context.
• Enhanced viewer controls: Accessible full-screen toggle, audio adjustments, clearer mute/unmute UI, and better responsiveness on web and mobile.

💜 Why it matters: Makes livestreams feel more professional, dynamic, and user-friendly, helping teams stay connected and engaged during live events.

📅 Availability: Available now to all customers.

📝 Enhanced Video Subtitle Controls 

More flexibility and control for video captions

Gain full control over your video subtitles. You can now enable or disable subtitles, download auto-generated files, upload your own SRT files, and even edit or remove custom subtitles.

💜 Why it matters: Gives creators and admins more flexibility in managing accessibility and localization for videos across Workvivo.

📅 Availability: Available now to all customers.

💬 Chat: Improved UX and Context in Threaded Replies

Smoother, clearer conversations across every thread

We’ve enhanced threaded replies in Chat to make it easier to follow conversations and stay in context. The channel list now distinguishes between standard messages and replies, and when you open a thread on mobile, especially from a push notification, you’ll now see the parent message right away, along with a new “Replies” header and reply count for quick navigation.

💜 Why it matters: Keeps conversations connected, helps you see the full story at a glance, and makes replying in threads feel more intuitive.

📅 Availability: Available now for customers with the Chat add-on.

💭 Chat: Message Yourself

Your personal space for notes, reminders, and ideas

You can now message yourself in Workvivo Chat. Perfect for capturing ideas, saving links, or jotting down reminders privately without leaving your workflow.

💜 Why it matters: A simple, powerful way to stay organized and keep your ideas close at hand.

📅 Availability: Available now for customers with the Chat add-on.

📌 Chat: Pinning Channels

Keep your most important conversations at the top

You can now pin key channels to the top of your chat list for instant access. Say goodbye to scrolling, your priority conversations are always right where you need them.

💜 Why it matters: Saves time, reduces friction, and helps users stay focused on the discussions that matter most.

📅 Availability: Available now for customers with the Chat add-on.

🤖 Chatbots: Now with Attachments 

Add images, videos, and files directly into bot conversations

You can now include rich media in chatbot responses, making automated interactions clearer, faster, and more engaging. Add visuals or files directly to enhance understanding and streamline communication.

💜 Why it matters: Enriches chatbot workflows and creates more natural, human-like exchanges for users.

📅 Availability: Available now for customers with the Chat add-on